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Directions from I-580 via Mill Street
Take exit 66 for Mill St.
-395 Northbound: exit 66 and turn left at Mill St.
-395 Southbound: exit 66 and turn right at Mill St.
Follow Mill St. about 1.5 miles
Turn left on Lake St.
Turn right on Court St.
The Pioneer Center will be on your right
Directions from I-80 via Virginia Street
Take exit 13 for Downtown Reno/Virginia St.
-I-80 Eastbound: exit 13 and turn right at N. Virginia St.
-I-80 Westbound: exit 13 and turn left at N. Virginia St.
Follow Virginia St. about 1 mile (cross the Truckee River).
The Pioneer Center will be on your left
30 min. Ticket Sales Parking
There are two 30 minute ticket sales parking spots on Court St. marked with the Pioneer Center logo.
101 N. Center St.
Free with validation inside casino. (450 spaces)
100 N. Center St.
FREE (727 spaces)
Washoe County Restricted Parking On Court St. between Virginia and Sierra Streets.
Free evenings and weekends only (400 spaces)
200 S. Virginia St.
Free evenings and weekends only. (47 spaces)
There is one ATM located in the Pioneer Center upper lobby next to Coat Check. The following additional ATM locations are within walking distance from the theater:
Wells Fargo – 200 S Virginia St.
US Bank – 300 S Virginia St.
Coat check services are available to all patrons free of charge. The coat check counter is located next to the Box Office in the upper lobby. Patrons are encouraged to check bulky coats, large purses, umbrellas, and other items that may be an impediment inside the theater. For safety, coats may not be draped over the balcony railings.
A variety beverages (alcoholic and non-alcoholic), candy, and snacks are available for purchase in the lobbies. Cash only. No outside food or beverage items are permitted into the Pioneer Center. Depending on the performance, food and beverage items purchased at our concession stands may or may not be allowed in the auditorium – please look for signs in the lobbies. Please unwrap all snacks before the performance starts or during intermissions.
The elevator is located in the center of the building for access between the upper and lower lobbies. There is no elevator access to the balcony. For Pioneer Underground patrons who need elevator access, please ring the door bell at the entrance to the Pioneer Underground and a staff member will meet you to take you in through the main building.
Lost and Found
If you misplace anything while at the Pioneer Center, please check with an usher or the House Manager. If your item cannot be located before you leave the premises, or if you don’t know something is missing until later, call the Pioneer Center Administrative Office at (775) 686-6610.
Restrooms are located in the upper and lower lobbies of the Pioneer Center. There are a total of six public restroom areas: three for men and three for women. A baby changing table is available in the lower lobby women’s restroom on the Exhibition Hall level. All restrooms are wheelchair accessible.
Upper Lobby: Men’s, Women’s
Lower Lobby, Floor Level: Men’s, Women’s
Lower Lobby, Exhibition Hall Level: Men’s, Women’s
Water fountains are located in both the upper and lower lobbies.
The Box Office opens 2 hours prior to show times for ticket sales and will call pick-up. All people, regardless of age, must have a ticket to gain admission to an event. The lobbies open 1 hour prior to show times. The auditorium opens for seating approximately 30 minutes prior to show times. No re-entry is permitted.
Babies and Children
Every person who enters the theater, regardless of age, must have a ticket. It is not recommended to bring infants or children under the age of 3 to the theater. Presenting organizations may ask that no children be admitted due to adult program content. The Box Office will be able to provide information regarding the suitability of each program for young audience members. Some events may offer a discounted ticket for students and children. Lap seating is not permitted.
If a show is cancelled or postponed due to inclement weather: Refunds and/or exchanges will be issued to all patrons. Box Office staff will contact ticket holders by phone and email. Inclement weather cancellations are determined on a case-by-case basis.
Cameras and Recording Devices
Photographing or videotaping Pioneer Center events is strictly prohibited. Cameras, smart phones, and other recording devices may be confiscated.
Please silence all cell phones before entering the theater. Use of cell phones during Pioneer Center events for any purpose is strictly prohibited.
Late seating policies vary depending on the event, but may include closed-door or open-door seating holds. During a closed-door hold, patrons are not permitted to enter the auditorium but may watch the performance on monitors in the lobbies. During an open-door hold, patrons may enter the auditorium but must remain standing in the back. Ushers will help latecomers to their seats during appropriate pauses in the performance.
Smoking and Other Considerations
The Pioneer Center is a smoke-free building. Also, please be aware that many people are sensitive to perfume and cologne.
All ticket sales are final. No refunds or exchanges*. Refunds will only be offered upon cancellation of a performance. If you have questions, please contact the Pioneer Center Box Office at (775) 686-6600 or firstname.lastname@example.org.
*Broadway season ticket holders: please refer to the letter you received with your season tickets for exchange policies.
The cast and crew involved in each production are working hard to give you a great performance. It’s important to be respectful of the people on stage –and your neighbors in the audience. Practicing good theater etiquette demonstrates your appreciation of the show itself. Here are a few tips to get you started:
- Arrive early. Latecomers may be subject to a seating hold and may miss part of the performance.
- Visit the restrooms before the performance begins.
- Turn off your cell phone. Ringing or vibrating cell phones are distracting to the audience and the performers. Do not send text messages during the performance.
- Listen to the pre-show announcements, read the program notes, and be aware of any informational signs posted in the lobbies.
- Refrain from making noise with any concessions you may have purchased. We suggest unwrapping candy (or cough drops!) before the show begins.
- Photography and videotaping are not allowed.
- The Pioneer Center is a smoke-free facility. Also, please be aware that many people are allergic or sensitive to perfumes and colognes.
- Do not talk during the performance. You – and those around you –will miss what is happening on stage.
- The sound system for each show is provided by the touring company. If you are having trouble hearing, please let an usher know. The sound system may be adjusted or you may be offered an assisted listening device.
- Explain proper theater etiquette to any children in your party.
- At the end of the performance, stay to applaud the performers who have worked so hard to entertain you. Don’t rush for the exits.
- When in doubt, ask a Pioneer Center staff member or usher. We’re here to help!