Event Information

ALL patrons in party acknowledge that exposure to airborne pathogens such as COVID-19 is possible in any public space where other people are present and that by attending a performance on-site at the Pioneer Center for the Performing Arts, the patron assumes responsibility for any risks that might arise due to possible exposure.

Your purchase of these tickets confirms your agreement to follow the Pioneer Center’s TERMS OF USE, including any COVID-19 requirements in place at the time of your event. Specific COVID-19 requirements will be provided via email to ticket holders prior to your scheduled performance. Failure to follow any Pioneer Center policies, including COVID-19 requirements, will result in refused admission or removal from the theater.

Venue Protocol

The Pioneer Center will be implementing new COVID-19 audience protocols within the venue for all fall performances starting October 1, 2021. Please review the updates below in advance of your arrival.

All patrons ages 3 and up are required to wear a mask and prove full vaccination status or a negative COVID-19 test result.

Please bring the following items to enter the Pioneer Center for the Performing Arts:

1. Photo ID card for verification process

  • Guests younger than age 18 without ID must be accompanied by an adult with proper identification.

2a. CDC Vaccination card

  • A photo of the attendee’s CDC vaccination card as a separate document or stored on a phone or electronic device.
  • Physical vaccination card.
  • Fully vaccinated means the performance date must be at least 14 days after the second dose of a two-dose COVID-19 vaccine or after a single-dose COVID-19 vaccine.


2b. Negative COVID-19 Test

  • Documentation of a negative COVID test: either a PCR test taken within 72 hours of the performance start time or an antigen test taken within 24 hours of the performance start time.
  • Tests administered by an official testing center and self-administered ("at-home") tests will be accepted.

Click here - FAQ

Patron Home Health Assessment (requires no official documentation)

Prior to arriving on-site for a performance, and in accordance with the State of Nevada Directive 040, patrons MUST  complete the following health assessment and check temperature at home:

1. Please check your temperature with a thermometer. Is your temperature 100.4 or above?

2. Have you experienced any of the following symptoms in the past 48 hours?:

      Fever or chills
      Shortness of breath or difficulty breathing
      Muscle or body aches
      New loss of taste or smell
      Sore throat
      Congestion or runny nose
      Nausea or vomiting

3. Within the past 14 days, have you been in close physical contact (6 feet or closer for at least 15 minutes) with a person who is known to have a confirmed case of COVID-19 or with anyone who has any symptoms consistent with COVID-19?

4. Are you isolating or quarantining because you may have been exposed to a person with COVID-19 or are worried that you may be sick with COVID-19?

5. Are you currently waiting on the results of a COVID-19 test?

If you answered YES to any of these questions, please contact the Pioneer Center Box Office to coordinate a refund. Do NOT arrive on-site at the Pioneer Center for the Performing Arts to attend the scheduled performance. 

Our Commitment to Health and Safety

In response to the ongoing COVID-19 pandemic, the staff at Pioneer Center for the Performing Arts has been working with government agencies, venues throughout the region, and industry experts to define the procedures and protocols that are being implemented around the world as venues reopen to the public. The health and safety of our patrons, artists, crew, and staff is our top priority.

The foundation of our reopening plan begins with extensive guidance from local, state, and federal agencies including the Centers for Disease Control and Prevention (CDC), Environmental Protection Agency (EPA), State of Nevada, State of Nevada Occupational Safety and Health Administration (NV OSHA), City of Reno, and Washoe County Health District (WCHD).

We will continue to provide regular updates on our website and on our social media channels to keep our patrons and the community up-to-date as our plans continue to evolve. If you have specific questions or concerns, you may reach out to us at boxoffice@pioneercenter.com

Thank you for your continued support, patience, and understanding during this time. We look forward to welcoming you back to our venue for a safe and enjoyable experience!

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